Need help? We're right here.
Below are fixes for the issues we're asked about most. If none work, message us on WhatsApp — a real team member replies, not a bot.
9am–11pm
Support hours (BST)
Bangla / English
Both languages
7 days
Refund window
Auto email
Right after payment
Common issues
Pick what's going on
Each card links straight to the fix.
Didn't get the email or download
Check spam/promotions first, then open the order in your dashboard — delivery is stored there too.
Open dashboardCheck my order status
Track with your order ID — pending, approved or delivered, all visible.
Track orderPaid but order still pending
Gateways sometimes take a moment to confirm. Pending over 15 minutes? Message us with your order ID.
Message on WhatsAppAccess or login not working
For subscription or tool access issues, send the order ID and a screenshot — we replace or repair it quickly.
Report the issueNeed a refund or swap
If the product doesn't match its description or files are broken, our refund policy covers it.
Refund policyCoupon isn't working
Coupons can have an expiry, a minimum order, or product limits. Type the code exactly as given.
Try in cartAccount or email change
Ordered with the wrong email? Send us the correct one and we'll resend the delivery.
Fix my emailHow to claim a free product
Free drops need no payment — place the order and delivery is emailed straight away.
See free dropsCan't find a product
If what you need isn't listed, request it — we verify and try to add it.
Request a productFastest path
Send these details with your message
Order ID
The email you ordered with
A screenshot
Fastest replies happen here.
Best for detailed issues or attachments.
Response time
More answers
Still stuck?
Just one message: send your order ID and we'll take it from there.