The questions everyone asks
Delivery, payment, licence and refunds — every answer on one page, no runaround.
18
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7 days
Refund window
9am–11pm
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Straight answers
How do I receive my product?
Instantly after payment is confirmed. Download links or access details are emailed to you and also stored in your dashboard.
I didn't get the email — what now?
Check spam and promotions first, then open the order in your dashboard — delivery is stored there too. Still missing? WhatsApp us your order ID and we'll resend it.
I ordered with the wrong email.
No problem. Send the correct email plus your order ID on WhatsApp and we'll resend the delivery to the new address.
Do download links expire?
Links can be time-limited for security, but your access is lifetime. If one expires, get a fresh link from your dashboard or just ask us.
What payment methods do you accept?
bKash, Nagad, Rocket and debit/credit cards. International cards work too.
Payment went through but the order is pending.
Gateways sometimes take a moment to confirm. Pending for more than 15 minutes? Send your order ID and payment screenshot on WhatsApp and we'll approve and deliver manually.
Are prices in Bangladeshi Taka?
Yes — every price is in Bangladeshi Taka (৳), set for the local market.
How do I use a coupon code?
Enter the code exactly as given in the coupon box on the cart or checkout page. Some coupons have an expiry, a minimum order or product limits.
Do free products need payment?
No. If the price is ৳0, just place the order — it skips the gateway and delivery is emailed immediately.
Do I get lifetime access?
For downloadable products and courses, yes — buy once, keep it forever. Subscription-type products state their duration on the product page.
Is the content in Bangla or English?
Each product page states the language. Most courses and guides are in Bangla; some templates and software naturally have English interfaces.
Can I share or resell a product?
No. Purchases are for your own personal or business use. Sharing, resale or re-uploading breaks the licence and can end your access.
The product I need isn't listed.
Tell us via the request page. We verify and try to add it — we never publish anything unverified.
What's the difference between a bundle and membership?
A bundle is a fixed set of products together at a lower price, kept for life. Membership gives access to a large library for a period of time.
Can I buy without an account?
You can order, but an account is better — your dashboard keeps every order, download and invoice in one place.
Do you offer refunds?
Yes — issue-based refunds within 7 days of delivery. Broken files, a mismatch with the description, or access that doesn't work gets you a fix or your money back.
When is support available?
Every day, 9am–11pm Bangladesh time. WhatsApp 01974-585757 — a real team member replies, not a bot.
Is my information safe?
Yes. Card numbers and PINs never reach our servers, everything travels encrypted, and your data is never sold.
Didn't find your answer?
Send one line on WhatsApp and someone from the team will reply.