Refund policy

If it's not right, you get your money back

Digital products can't be returned once delivered, so our refunds are issue-based. If a product doesn't match its description, the files are broken, or access doesn't work, tell us within 7 days and you get a fix or your money back — your choice.

Request a refundTry support first

7 days

Request window

24–48 hrs

Decision time

3–7 workdays

Money returned

bKash / Nagad

Refund method

When you get a refund

  • • Delivery never arrived and we couldn't resolve it.
  • • Files are corrupt, won't open, or are incomplete.
  • • The product clearly doesn't match its description.
  • • Subscription or tool access fails and no replacement is possible.
  • • You accidentally bought the same product twice.
  • • Payment was taken but the order never completed.

When a refund doesn't apply

  • • You received it fine but simply changed your mind.
  • • Expecting something the description never claimed.
  • • Requesting after using or downloading most of the content.
  • • Licence breach — sharing, resale or re-uploading.
  • • Free products (৳0) — no payment was made.
  • • The 7-day window has passed.

The process

How to request a refund

1

Tell us the issue

Send your order ID and a screenshot on WhatsApp or by email.
2

We try to fix it first

A fresh link, replacement or alternative product often solves it.
3

Decision

You normally hear back within 24–48 hours.
4

Money back

Once approved, funds return in 3–7 workdays via bKash/Nagad or the original method.

Time limit

7 days from the delivery date.

Refund method

The way you paid, or by bKash/Nagad.

Swap instead

You can take another product of equal value.

Gateway fees

If the fault is ours, you get the full amount with nothing deducted.
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Why digital is different

Once downloaded or accessed, a digital product can't be taken back. That's why every product page states what's included, what isn't, and who it's for. Reading it before ordering removes almost all surprises.

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Subscription & access products

For subscriptions or tool access, if access breaks during the term we first provide a replacement. If that's not possible, we refund pro rata for the remaining term.

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Chargebacks

Filing a chargeback with your bank or gateway before talking to us slows everything down and can suspend your account. One message usually settles it — reach out first.

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Contact

Refund requests: jnilbd@gmail.com or WhatsApp 01974-585757. Always include your order ID.

Last updated: 2026-09-13

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